Refund Policy

1. Advance Payment Policy

Raj Marketing Mysore requires a 60% advance payment at the time of order confirmation. This advance covers material procurement and production planning.

The remaining 40% balance is due upon completion of the work, site inspection, and customer satisfaction.

2. Cancellation Policy

• If you cancel your order within 24 hours of confirmation, you will receive a full refund of your advance payment.
• If you cancel after 24 hours but before production begins, a 20% cancellation fee will be deducted from your advance.
• If you cancel after production has started, deductions will be calculated based on ready-material cost and work completed.
• Custom orders with specific requirements cannot be cancelled once production begins.

3. Refund Calculation

• Refund is limited to a maximum of 40% of the advance payment where the refund policy applies.
• Refund amount = (Advance Paid × 40%) − (Cancellation Fee + Material Cost)
• Refund processing time: 7-10 business days from the date of cancellation.

Refunds are calculated based on the original payment method used. Bank transfer and UPI refunds may take additional time to reflect in your account.

4. Material Deductions

• If materials have been procured specifically for your order, the cost of these materials will be deducted from the refund.
• Ready-material items cannot be returned and will be charged at full cost.
• Custom-made items (e.g., custom-sized aluminium frames) cannot be resold and will be charged at full cost.

5. Non-Refundable Items

• Custom-made products (custom sizes, colors, designs)
• Items that have been manufactured specifically for your order
• Materials that have been cut or modified
• Site survey and measurement charges (if applicable)
• Any items covered by our "No Return" policy at the time of order

6. Quality Issues

If you experience quality issues with our products, please contact us immediately. We will:

• Inspect the issue and determine if it's a manufacturing defect
• If covered under warranty, arrange for repair or replacement
• If the issue is significant, provide a partial or full refund

7. Refund Process

• Contact our team via 9483037385 or info@rajmarketing.in
• Share your order details and reason for refund
• Our team will review your request and calculate the refund amount
• Refund will be processed within 7-10 business days
• You will receive a confirmation notification

8. Contact Us

For any questions about our refund policy, please contact us:

• Phone: 9483037385
• WhatsApp: 9483037385
• Email: info@rajmarketing.in
• Address: #45, Devraj Urs Road, Mysore, Karnataka - 570001